The Federal Competition and Consumer Protection Commission (FCCPC) has announced that it recovered more than ₦10 billion for aggrieved consumers between March and August 2025. The recovery followed thousands of complaints lodged across various sectors, with banking, fast-moving consumer goods (FMCG), and fintech topping the list.
According to a statement from the Commission’s Corporate Affairs Department, the banking sector led with 3,173 complaints, followed by FMCG with 1,543, and fintech with 1,442. Other sectors with significant grievances included electricity (458), e-commerce (412), telecommunications (409), retail and wholesale trade (329), aviation (243), information technology (131), and road transport and logistics (114).
The FCCPC noted that most complaints against banks revolved around loan deductions, account charges, and transaction disputes, reflecting systemic challenges in financial services. Complaints across other sectors ranged from unfair charges and unauthorized deductions to deceptive marketing, poor disclosure of terms, defective products, and failure to resolve issues within reasonable timelines.
During the period under review, the Commission resolved a total of 9,091 complaints, with recoveries exceeding ₦10 billion. This outcome, FCCPC emphasized, underscores both the scale of consumer harm and the critical role of enforcement in providing redress. The publication of sector-specific data, it added, aligns with its statutory mandate under the FCCPA 2018 to enforce consumer protection laws and promote transparency.
Executive Vice Chairman/Chief Executive Officer of FCCPC, Mr. Tunji Bello, stressed the broader significance of the findings. “These numbers are not just statistics; they reflect consumer frustrations and the daily challenges Nigerians face in essential services. FCCPC remains committed to holding businesses accountable, ensuring compliance, and safeguarding the welfare of all consumers,” he said.
